Privacy Policy

At Express Mail Deliveries, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our services, interact with our website, or communicate with our team. We are committed to maintaining your trust and complying with all applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

Information We Collect

We collect both personal and non-personal information through various methods, including when you:

• Place an order for delivery
• Contact us via phone, email, or live chat
• Create an account or use our online services
• Subscribe to our newsletters or marketing communications
• Visit our website or mobile app

The types of information we may collect include:

• Personal Identification Information: Full name, email address, phone number, home or business address, and billing/shipping addresses
• Account Details: Username, password, and account preferences
• Delivery Information: Package contents (if provided), delivery notes, recipient name and contact details
• Payment Information: Credit/debit card details or other payment methods (processed securely via third-party providers)
• Device and Technical Information: IP address, browser type, device model, operating system, and browsing behavior
• Location Data: If you enable location services, we may collect your real-time geographic location to provide accurate delivery tracking
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience and analyze site performance

How We Use Your Information

We use the information we collect to:

• Fulfill and manage delivery orders
• Communicate with you regarding updates, tracking, or issues
• Verify your identity and ensure secure transactions
• Improve our services, website performance, and customer experience
• Personalize your experience, such as showing relevant promotions
• Send marketing communications (only with your consent)
• Comply with legal obligations, such as fraud prevention and tax reporting
• Analyze usage data for internal business purposes

How We Share Your Information

We never sell or rent your personal information. However, we may share it with trusted third parties in the following situations:

• Service Providers: Couriers, logistics partners, payment processors, web hosting services, customer support platforms, and marketing services
• Legal and Regulatory Authorities: If required by law, regulation, legal process, or governmental request
• Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that process
• With Your Consent: In any case where you’ve given us permission to share information for a specific reason

All partners and third parties are required to handle your information in compliance with this policy and applicable laws.

How We Protect Your Information

We take data security seriously. Your personal information is protected using technical, physical, and administrative security measures, including:

• SSL (Secure Socket Layer) encryption for online data transmission
• Secure servers and restricted data access
• Firewalls, anti-malware tools, and regular security audits
• Staff training and internal policies on data handling

Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and never share your login credentials.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete data
• Delete your personal information (“right to be forgotten”)
• Withdraw consent to marketing communications
• Object to or restrict our processing of your information
• Transfer your data to another service provider (data portability)

You can exercise these rights by contacting us at the email provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

• Recognize repeat users and save your preferences
• Monitor website performance and traffic trends
• Offer targeted advertisements (only with your consent)

You can modify your browser settings to block cookies or alert you when they are being used. Note that disabling cookies may affect website functionality.

Marketing and Communication

With your permission, we may send you promotional content about our services, special offers, or updates. You can opt out of these communications at any time by clicking “unsubscribe” in our emails or by contacting us directly.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect or store information from individuals under 13 years old. If we discover we have collected such information, we will delete it promptly.

International Data Transfers

If you are located outside of the country where our servers are hosted, your information may be transferred and processed in other countries. By using our services, you consent to this transfer, provided we comply with applicable cross-border data protection laws.

Third-Party Links

Our website may contain links to other websites or apps. We are not responsible for their content, security, or privacy practices. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations. When we do, we will revise the “Last Updated” date and post the new policy on our website. We recommend reviewing this policy regularly to stay informed.