Refund & Return Policy

At Express Mail Deliveries, we are committed to delivering your packages with care, accuracy, and efficiency. We understand that unexpected issues can occur, and we aim to handle them with fairness and transparency. This policy outlines the circumstances under which refunds, returns, or redeliveries may be issued.

If a package is lost, damaged, or not delivered within the promised timeframe due to a fault on our part, we will investigate the matter promptly. Once confirmed, we will offer a full refund of the delivery fee or arrange a redelivery at no additional cost. In cases where we partner with third-party carriers, we will assist you in navigating their claims process and ensure your concerns are addressed as swiftly as possible.

For items returned to sender due to incorrect address, failed delivery attempts, or recipient unavailability, we will notify the sender and hold the item for a limited period. If a redelivery is requested, an additional delivery charge may apply. Refunds for failed deliveries in such cases are not guaranteed and will be reviewed on a case-by-case basis.

We do not accept refund requests for delays caused by weather, traffic disruptions, natural disasters, or other circumstances beyond our control. However, we remain committed to communicating proactively with our customers and providing accurate tracking updates to minimize inconvenience.

If your order includes goods that are damaged or defective, and your contract includes product handling, we ask that you notify us within 48 hours of delivery. Clear photos and a brief description of the issue must be provided so we can investigate and take appropriate action.

To request a refund or redelivery, please contact our support team at [support email/phone number], including your order number and a summary of your issue. Our team will review your request and respond within 2–3 business days.

Your satisfaction is important to us, and we will do our best to resolve any issues with integrity and professionalism.